Returns & Refunds policy

RETURN & REFUND POLICY

Effective Date: [Insert Date]

At RougueRaga, we want you to feel confident and happy with every purchase. Each order is carefully checked and packed before dispatch. Since our products are fashion items and certain pieces may feature handcrafted details, we follow a clear and limited return and exchange policy.

Please read the following policy carefully before placing your order.

1. GENERAL RETURN POLICY

RougueRaga does not accept general returns or exchanges for reasons such as:

• Change of mind

• Personal preference

• Colour preference

• Incorrect size selected by the customer

• Fit preference

However, we do provide a one-time size exchange subject to the conditions mentioned below.

Returns or replacements are accepted only in cases where the product received is wrong, damaged, defective, or materially different from the product ordered.

2. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

If you receive a product that is:

• Damaged during transit

• Defective

• Different from the product you ordered

• Missing an item or part of your order

you must contact RougueRaga within 24 hours of delivery.

To raise a claim, please contact us through [support email/contact method] and provide:

• Your order number

• Clear photographs of the product and the issue

• Photographs of the packaging, where applicable

• Any other information requested by our team

RougueRaga may request an unboxing video or additional photographs/videos where necessary to verify the claim.

Claims reported after 24 hours of delivery may not be eligible for return, replacement or refund.

3. ELIGIBILITY CONDITIONS

For an approved return or exchange, the product must:

• Be unused and unworn

• Not have been washed, altered, ironed or damaged after delivery

• Have all original tags and labels attached

• Be returned in its original packaging

• Be in the same condition in which it was delivered

Products that show signs of use, washing, alteration, damage or removal of tags may not be accepted.

4. REPLACEMENT PROCESS

For an approved claim involving a wrong, damaged or defective product, RougueRaga will generally provide a replacement.

The replacement will be subject to product availability.

If the same product is unavailable, RougueRaga may, at its discretion, offer an appropriate alternative or provide a refund where a replacement cannot reasonably be fulfilled.

For approved wrong, damaged or defective product claims, RougueRaga will bear the applicable return shipping cost.

5. SIZE EXCHANGE

RougueRaga allows a one-time size exchange subject to availability.

A size exchange may be requested only when:

• The product is unused and unworn

• Original tags and labels are intact

• Original packaging is retained

• The product is in its original condition

The customer will be responsible for the applicable return shipping and re-shipping charges for a size exchange.

If the requested size is unavailable, RougueRaga may offer another available size.

If no suitable size is available, the original product will remain with the customer and no exchange will be provided.

6. REFUNDS

Where a refund is approved because a replacement cannot be provided for a valid wrong, damaged or defective product claim, the customer may choose between:

a. Refund to the original payment source, or
b. Credit to the RougueRaga Wallet for future purchases.

For approved refunds arising from a wrong, damaged or defective product, the applicable original shipping charge paid by the customer will also be refunded.

Refunds will generally be processed within 7–10 business days after the refund has been approved and the required return/verification process has been completed.

The actual time taken for the amount to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider or payment gateway.

7. ORDER CANCELLATION

Customers may request cancellation of an order at any time before the order has been shipped.

Once an order has been shipped, cancellation will no longer be available under this policy.

If an order has already entered the processing or dispatch stage, cancellation may not be possible.

8. CASH ON DELIVERY (COD)

A ₹50 COD charge will be applicable to orders placed using Cash on Delivery.

This charge is a COD handling/convenience charge and will be displayed to the customer before completing the order.

If a customer refuses to accept a COD order or the order is returned to RougueRaga due to non-acceptance or repeated delivery failure attributable to the customer:

• The ₹50 COD charge will be non-refundable.

• Applicable shipping and/or RTO (Return to Origin) charges may be deducted or recovered, as applicable.

• Repeated refusal or non-acceptance of COD orders may result in COD being disabled for that customer.

9. HANDCRAFTED & PRODUCT VARIATIONS

Certain RougueRaga products, particularly handcrafted or Chikankari pieces, may naturally have minor variations in embroidery, threadwork, texture, finish or placement.

Such minor variations are part of the character of handcrafted products and will not ordinarily be considered defects.

Product colours may also appear slightly different depending on photography, lighting, screen settings and individual device displays.

10. RETURN/EXCHANGE SHIPPING

For approved wrong, damaged or defective product claims, RougueRaga will bear the applicable return shipping cost.

For customer-requested size exchanges, the applicable return and re-shipping charges will be borne by the customer.

Customers should not send any product back without receiving confirmation or instructions from RougueRaga. Unauthorised returns may not be accepted.

11. FRAUDULENT OR MISUSE OF RETURN POLICY

RougueRaga reserves the right to refuse a return, exchange or refund where a claim appears to involve misuse, fraudulent activity, intentional damage, repeated unreasonable claims, or violation of this policy.

12. HOW TO CONTACT US

For any return, exchange or refund-related query, please contact us at:

Email: [Insert Support Email]
WhatsApp/Phone: [Insert Contact Number]
Website: rougueraga.com

Please keep your order number ready when contacting us so that our team can assist you efficiently.

13. POLICY UPDATES

RougueRaga reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

By placing an order with RougueRaga, you acknowledge that you have read and understood this Return & Refund Policy.